This policy explains how Virello handles refund requests, billing concerns, and payment disputes.
If you believe you were charged in error or need help with a recent purchase, please contact us before opening a chargeback or formal payment dispute.
We will make reasonable efforts to review and respond to billing issues promptly.
Refunds are not guaranteed and are reviewed case by case, including factors such as:
To request a refund review, contact support@z4loot9.shop with the account email, charge date, order or invoice reference if available, and a short description of the issue.
Virello is a digital software service. Purchases provide account credits or access to AI short video production workflows. There are no physical shipments, shipping fees, delivery carriers, customs duties, or physical product returns.
If credits or paid access are not applied after a successful payment, contact support and we will investigate account access, payment confirmation, and technical delivery records.
Except where required by law, refunds are generally not issued for:
If the service offers recurring billing, cancellations apply to future renewal periods unless otherwise required by law. Cancelling stops future billing but does not automatically trigger a refund for charges that have already been processed.
If a customer opens a chargeback or payment dispute, we may provide relevant account, order, technical, and support records to the payment processor to respond to the claim.
We reserve the right to suspend or limit access to the service while a payment dispute is under review.
Submitting a chargeback before contacting support may delay resolution because the payment processor controls the dispute timeline.
We may update this policy from time to time. The latest version will always be posted on this page.