FAQ

Frequently asked questions about Virello
Apr 14, 2026

Frequently Asked Questions

What is Virello?

Virello is an AI-powered short video production service for original storyboards, captions, voiceover direction, render queue planning, and export-ready creative packages.

Who is Virello for?

The service is intended for marketers, founders, agencies, educators, and teams that need structured short-form video production workflows.

Does Virello sell copyrighted videos or third-party media?

No. Virello is a software tool for original AI-assisted video planning and creative output. Customers should only upload or reference content they own, have permission to use, or are legally allowed to use.

How do I contact customer support?

Email support@z4loot9.shop or visit Contact Us.

How are payments processed?

Payments are processed securely through Stripe.

What do I receive after purchase?

Purchases provide account credits for Virello's digital AI short video production workflows. Credits can be used for eligible generation and planning features during the validity period shown on the pricing page or checkout flow.

Do you ship physical products?

No. Virello is a digital software service. There are no shipping fees, physical delivery times, customs charges, or physical returns.

Can I use copyrighted characters, brand logos, or third-party videos?

No. Virello is intended for original creative workflows. You should not upload, request, or publish content that copies copyrighted videos, protected characters, trademarks, private individuals, or media you do not have the right to use.

You can review the Privacy Policy, Terms of Service, Refund and Dispute Policy, and Cookie Policy.

Do you offer refunds?

Refund requests are reviewed under the terms described in our Refund and Dispute Policy.

Can I cancel recurring billing?

If a recurring plan is offered, you can cancel future renewals from the billing area or by contacting support. Cancelling future renewals does not automatically refund charges that have already been processed.